Return & Refund policy

Return, Refund & Replacement Policy

At Mycarkits, we request all customers to carefully check the product images, key shape, button layout, and compatibility details before placing an order.

Car keys may look different depending on the car model, variant, and manufacturing year. To avoid a mismatch, please compare your original car key with the product image shown on our website before ordering. If you are unsure, message us on WhatsApp before you order — our team will confirm the correct key cover for you.

Wrong Order Placed by Customer

If you order the wrong product because the key was not compared correctly before ordering, the following process applies. To be eligible, the item must be returned unused, unworn, and in its original packaging (see "Non-Returnable Products" below).

Step 1 — Contact our Customer Care team within 48 hours of receiving the order.

Step 2 — Share the following:

  • Order ID number
  • Photo of your original car key
  • Photo of the key cover you received
  • Clear photo/video showing the mismatch

Step 3 — Send the received key cover to our return address:

Mycarkits
[Your Return Address]
[City, State, PIN Code]
India

Once the returned product reaches us and passes quality verification:

  • Replacement: We will send the correct key cover. A re-shipping charge of ₹150 applies and is paid by the customer.
  • Refund instead of replacement: Processed after we receive and verify the returned item. A deduction of ₹200 applies towards shipping, handling, and processing.

Refunds and replacements are subject to the item passing quality verification. Items returned used, scratched, or without original packaging are not eligible (see "Non-Returnable Products").

If We Send the Wrong Product

If the mistake is ours, you pay nothing.

Step 1 — Contact our Customer Care team within 48 hours of receiving the order.

Step 2 — Share the following:

  • Order ID number
  • Photo of your original car key
  • Photo of the key cover you received
  • Unboxing photo or video, if available

After verification:

  • We arrange a return pickup for the wrong product wherever courier pickup is available.
  • Once the item is picked up or verified, we ship the correct key cover to you at no extra cost.
  • If pickup is not available in your location, our team will guide you through the return process.
  • If you prefer a refund instead of a replacement, it is processed after pickup/return verification, with no deduction, since the error was on our side.

Replacement for Damaged or Defective Product

A replacement will be considered if:

  • The product was damaged during transit
  • The wrong product was received
  • The product has a manufacturing defect

To claim, send clear photos or an unboxing video showing the issue, along with your Order ID, within 72 hours of delivery, to:

If valid proof is not provided within 72 hours, the claim may not be eligible for replacement or refund.

Cancellations & Refused Deliveries

Orders can be cancelled free of charge before shipping. Once an order is shipped, cancellation may not be possible.

If an order is cancelled after shipping, or if delivery is refused, it is treated as a return and shipping/handling charges may apply.

For Cash on Delivery (COD) orders:

  • To confirm your order, our team may contact you by call or WhatsApp before dispatch. Orders that cannot be confirmed may be held or cancelled.
  • If a COD order is refused or repeatedly undelivered, the customer's account may be restricted to prepaid (online payment) for future orders.

Non-Returnable Products

The following are not eligible for return, except in the case of a manufacturing defect or an error on our side:

  • Items not in original packaging
  • Items with missing parts, hardware, tools, or accessories
  • Items that have been installed, used, scratched, bent, painted, damaged, or altered
  • Custom-made or personalized products
  • Products with name, logo, monogram, engraving, or embroidery
  • Special-order products
  • Products damaged due to misuse, rough handling, improper installation, or customer negligence
  • Products returned after the allowed return period

Refund Process

Once your return is received and inspected, we will notify you whether your refund is approved or rejected.

If approved, the refund is processed to the original payment method, UPI, bank account, or store credit, depending on the payment mode and case.

  • Prepaid orders: refunds are processed faster, directly to the original payment method.
  • COD orders: customers must share valid bank or UPI details, which may add time to processing.

Refund processing may take 5–7 business days after approval.

Important Compatibility Note

Customers are responsible for checking product compatibility before ordering. Please compare:

  • Key shape
  • Button layout
  • Key size
  • Product photos
  • Car brand / model details

Not sure which cover fits? Message us on WhatsApp (+91 83709 80784) before ordering — we'll confirm the correct product for you.

Contact Us

Brand: Mycarkits
Website: https://www.mycarkits.com
Email: support@mycarkits.com
WhatsApp: +91 83709 80784